Returns & Exchanges

Due to the perishable nature of our chilled bistro meals and fresh ingredients, we are unable to accept physical returns, but we are committed to ensuring your Côte at Home experience is exceptional. If any part of your order arrives damaged or fails to meet our high quality standards, please contact our guest services team within 24 hours of delivery.

1

Inspect Your Delivery

Upon arrival, please check your order immediately to ensure all chilled items are present and that the packaging is intact.

2

Document Issues

If there is a problem with a product, please take clear photographs of the item and the batch code found on the packaging.

3

Contact Guest Services

Email our dedicated support team at [email protected] with your order number and any supporting photos within 24 hours of receipt.

4

Resolution Process

Our team will review your claim and, where appropriate, process a refund to your original payment method or provide a credit for your next French bistro experience.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing